We value your trust and are committed to ensuring a transparent and seamless payment experience for all users of the National Museum of Indian Cinema (NMIC) online services.
This Cancellation, Refund & Duplicate Payment Policy outlines the circumstances under which a cancellation or refund may be requested and the process for raising and resolving refund-related queries.
Users may request cancellation of a transaction, booking, registration, or other paid service, subject to the applicable terms and conditions of the respective service.
Cancellation requests, wherever applicable, should be raised before the delivery or commencement of the concerned service. Cancellation eligibility may vary depending on the nature of the service or transaction.
For cancellation-related queries, users may contact the NMIC support team through the contact details provided on the NMIC website. Users are requested to provide relevant transaction details, including the Order/Transaction/Registration Number, registered email ID, date of payment, and payment amount, to enable us to process the request efficiently.
All cancellation requests will be reviewed by the concerned team and processed in accordance with the applicable terms and conditions of the respective service.
Refunds shall be considered in accordance with the terms and conditions applicable to the respective service or transaction.
A refund may be initiated in cases where:
Refund requests will be reviewed and verified by the NMIC team. The user may be required to provide transaction details or supporting information to facilitate the verification process.
In case a user has been charged more than once for the same transaction, registration, booking, or service due to a duplicate payment, the additional/duplicate amount shall be eligible for a refund after verification.
Users are requested to report duplicate payments to the NMIC support team along with the relevant transaction details, such as:
Upon successful verification, the duplicate amount will be processed for refund.
Once a refund request is verified and approved, the refund will generally be processed within 30–45 working days, subject to the applicable banking/payment gateway processing timelines.
The actual time taken for the amount to reflect in the user’s account may vary depending on the payment method, issuing bank, payment gateway, and other financial institution processes.
Users will be informed of the refund initiation/status, wherever applicable, through their registered email ID or other available communication channel.
Please note that NMIC will process the refund only after successful verification of the transaction and confirmation of the refund eligibility.
Where a refund is approved, the amount will ordinarily be refunded through the same payment method/payment instrument through which the original transaction was made, subject to the applicable payment gateway and banking procedures.
NMIC shall not be responsible for delays caused by banks, payment gateways, card networks, or other third-party financial institutions after the refund has been successfully initiated from our end.
In certain cases, the payment amount may be debited from the user’s bank account, credit card, debit card, UPI account, or other payment instrument, while the transaction status on the NMIC system remains pending, unsuccessful, or incomplete due to a technical or payment gateway issue.
In such cases, the transaction will be subject to verification. If it is confirmed that the amount has been debited but the corresponding service, booking, registration, or transaction has not been successfully completed, the amount may be refunded in accordance with the applicable payment and banking procedures.
Users are advised not to make repeated payments for the same transaction while the status of an earlier payment is pending. Instead, they should contact the NMIC support team for assistance.
For any cancellation, refund, duplicate payment, or transaction-status-related query, users may contact the NMIC support team through the contact details provided on the website:
Email: nmicmumbai@nfdcindia.com
Users are requested to mention the following details in their communication:
An acknowledgement of the request may be provided to the registered email ID. The NMIC team will review the request and communicate the status or further requirements, wherever necessary.
If you have any questions or concerns regarding cancellation, refund, duplicate payments, or transaction status, please contact the NMIC support team at:
Email: nmicmumbai@nfdcindia.com
We will make every reasonable effort to address your request and provide appropriate assistance.